15 Days Unconditional Refund Guarantee for Unopened & Unused Items

Special Notes:

Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send large attachments to: info@askhalo.live

Once the we have received the returned product and confirmed the product condition as faulty, the return shipping cost will be refunded based on a valid return receipt. For example, if the return shipping fee is $25, the Expert IT Store will refund the same amount of $25 to the customer. If our technical team determines the item is not DOA, World Solutions Inc will not compensate the return shipping fee. Refund requests for a return shipping fee without a valid RMA return receipt slip will not be accepted.

If you receive an item in a damaged or non-working condition, you can check the warranty process and contact our Support Center for RMA authorization within 7 days of receiving the order. Once we received the damage item, we will ship a new item without any extra charge (return shipping cost will be reimbursed to you). If you do not want to take the replacement product, you can choose to get the full refund. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at askhalo.live